Nobody thought they needed a website.
In 1998 the plumber down the street had a line in the Yellow Pages, a good reputation, and a full schedule. When his nephew said he should get a website, he laughed. His customers were not on the internet.
Until they were.
The businesses that put themselves online early did not just keep up. They got found first. And being found first compounded, quietly, for twenty years. The laggards spent the next two decades paying agencies to catch up.
This story has repeated five times since. It is repeating again right now, and this time the visitor at the front door is not a person.